Introduction
At Suppapay, we hold great regard for your privacy concerns. For the purpose of this notice, “Suppa Solutions Payments”, “we” and “us” refer to Suppapay. We operate as a Payment Solution, Aggregator and provide payouts and verification services to e-commerce marketplaces, educational institutions, and financial institutions. etc. Our objective is to establish a secure data processing environment and create a convenient payment infrastructure for our valued customers. To achieve this, our company offers an online payment platform and a Point-of-Sale (PoS) Terminal service. With this service, customers can effortlessly make payments for their desired goods and services, both online and at physical retail locations, ensuring a hassle-free experience. The purpose of this Privacy and Cookie Policy (“Privacy Policy”) is to outline how we gather, utilize, store, share, and safeguard personal data from individuals visiting our website and our valued customers.
As our payment services heavily rely on data and information shared by customers, we are dedicated to ensuring a secure processing environment for all personal and sensitive data gathered from our stakeholders – defined below as “Personal Data.” We follow and implement the most up-to-date security standards and best practices as required by Applicable Laws to safeguard Personal Data obtained from our users (“Users,” “You,” or “Your”) through our website, software, mobile application, and various platforms. Our Platforms consist of our merchant platforms/websites, payment infrastructure, checkout pages, payouts, verification, and all other Services. We provide a separate set of Terms of Service on our Website that is an essential complement to this Privacy Policy, as they are integral to implementing Our Services.
By using our Services, you read, agree, and provided your consent for the collection, utilization, and disclosure of your personal data according to the terms outlined in this Privacy Policy. This Privacy Policy is applicable to Users of Our Services such as to merchants, business partners, contractors, vendors, outsourcers, consultants, contingent workers, temporary agency workers, etc. who provide services to Suppapay.
This also includes the transferring of Your Personal Data to third parties or service providers for the purposes stated in this Policy. It is important to note that your usage of our Services is also governed by Suppapay’s Terms. This Policy may be amended and updated by Us systematically, in order to be compliant with any changes in the Applicable Laws and/ or legal and regulatory developments. The Policy also covers Your Rights, including the process for exercising these Rights and the availability of our contact point for addressing any concerns You may have regarding the protection of Your Personal Data.
We advise You to return to this page regularly to review the updated version of Our Privacy Policy.
Who we are
Purpose
The purpose of this Privacy Policy is to provide You with a comprehensive understanding of why We collect, use, process, store, transfer, and share Your Personal Data when using or accessing Our Services. We will give a detailed explanation of the method by which We gather, operate, process, store, transfer, or share Your Personal Data.
Occasionally, we may ask You to provide Us with Your Personal Data, which can be used to identify or contact You. We may collect Personal Data to enhance Our Services.
You have the right to decide whether or not to share such information with Us; however, it may limit Your ability to register on Our Website or access certain features. If We were to use Your information for purposes other than those detailed in this Privacy Policy, we would seek Your authorization ahead of time. You understand and recognize that Your consent for the transmission of information into Your account with Us as a result of Your authorization for such transmissions into third-party accounts will be protected by this Privacy Policy.
Your Personal Data is gathered, processed, stored, used, shared, or disclosed as stated in Our Privacy Policy, which seeks Your approval for the collection, processing, use, storing, and sharing of Your Personal Data for one or more of the purposes specified. If Your consent is required under the Applicable Laws of Nigeria for any fraudulent or violates any law or government regulation we may or may not seek such specific consent from You. Your Personal Data is processed, used, stored, and/or shared in accordance with this Privacy Policy and in compliance with Applicable Laws.
We may collect the following types of Personal Data:
| Name and Contact Information | These are your full name, phone number, address, gender, and date of birth. |
| Payment Related Information | |
| Financial Information | |
| Logs Data & Location | |
| User identification Information | Such as NIN, BVN, Social Security Number |
| Device Information | |
Information We Do Not Collect
At Suppapay, we adhere to strict guidelines regarding the collection of personal data. We do not collect personal data related to sensitive categories, which includes details about an individual’s race or ethnicity, religious or philosophical beliefs, biometric information, sexual orientation, political opinions, physical or mental health conditions, medical records and history, or any genetic information. Our commitment to privacy ensures that this sensitive information remains protected and confidential.
Your Rights
Right to Review Your Personal Data - You may review the Personal Data provided by You and any Personal Data found to be inaccurate or deficient will be corrected or amended by Us, as feasible. However, please note, that We will not be responsible for the authenticity of the Personal Data provided by You.
Withdrawal of Your Consent - You may choose not to provide Your Personal Data, at any time of your choice, or withdraw Your consent provided by sending an email to: Support@suppapay.com
However, in case You choose to not provide or later withdraw Your consent, We may not be able to provide to You some or all of the features and functionalities of Our Services. This may also affect Our ability to process Your Personal Data and lead to the discontinuation of Our Services for which such Personal Data was required to be used or was being used, at Our sole discretion.
Please note that these rights are limited in instances where We are legally required to retain Your Personal Data in order to be compliant with the Applicable Laws.
Security
We adhere to the international security standards and certifications issued by International Organization for Standardization, the Payment Card Industry Data Security Standards (PCI DSS) Council ISO/IEC 27001. Suppapay places great importance on following the Payment Card Industry Data Security Standard (PCI DSS Requirements). To safeguard your card information, we have implemented stringent access control measures, security protocols, and standards. These measures include the use of encryption and firewall technologies, ensuring that your card details are protected and secure within our servers. We also regularly update our security infrastructure to ensure that it remains in compliance with industry standards, providing you with peace of mind regarding.
Suppapay is committed to implementing robust safeguards to ensure the security and privacy of personal data. We employ comprehensive controls to protect the integrity and confidentiality of personal data, whether it is stored in digital or physical formats. Our measures are designed to prevent any unauthorized access or compromise of personal data, both accidental and intentional. Your Personal Information is important to Us, However, it is also important to note that while Suppapay takes appropriate measures to secure personal data, it is important to understand that no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
International Transfer
To provide our services, it may be necessary to transfer and store your personal data on computers located outside your state, country, or other governmental jurisdiction. Please be aware that data protection laws in these locations may differ from those in your jurisdiction.
If you are located outside Nigeria and choose to provide us with your information, please note that we may transfer the information, including your personal data to Nigeria for processing. By consenting to this Privacy Policy and submitting your personal data, you agree to the transfer of your information to Nigeria. Rest assured that we will handle your personal data with utmost care and in accordance with applicable data protection laws.
Third-Party Use
As part of our commitment to providing you with the best service possible, we may use third-party servers and databases that are located in foreign countries. This constitutes a transfer of your personal data to these foreign jurisdictions. We take a variety of steps to ensure that any personal data we collect in accordance with this Privacy Policy is processed and safeguarded in adherence to applicable law and the provisions of this Policy, regardless of where the data is located.
When it comes to transferring personal data to a country outside of Nigeria, Suppapay will put adequate measures in place to ensure the security of such data. Any transfer of personal data outside of Nigeria will comply with the relevant data protection regulations. This includes using contractual terms to protect the data or verifying that the country in question has adequate data protection laws. (For example, National Information Technology Development Agency [NITDA]).
If you are transferring your personal data to a country deemed to have inadequate data protection laws, Suppapay will ensure that informed consent is obtained from you. We will also make sure that you are aware of the risks involved in such a transfer. In every instance, Suppapay will ensure that personal data is transmitted safely and securely. If you have any questions about the protection given when your personal data is transferred abroad, or the basis of such transfers, our team will be happy to provide you with all relevant details upon request.
Exception to Consent for Sharing of Personal Data
We value your privacy and seek your express consent for the disclosure of your personal data in accordance with the purposes stated in this Privacy Policy. However, please note that we may be required under applicable laws to disclose your personal data without your prior consent.
In certain cases, your personal data may be shared with government agencies mandated under applicable laws for the purposes of verification of identity, prevention, detection, investigation (including cyber incidents), prosecution, and punishment of offences. If such a request is made to us for your personal data, the government agency or authority will state the purpose for seeking your personal data.
Please be assured that any personal data obtained by the government agency or authority will not be published or shared with any third party, unless such disclosure is required under applicable laws or any law in Nigeria.
By Using Our Services and accepting our policy, You have consent to the collection and Use of the information You provided to Us in accordance with this Privacy Policy, including but not limited to Your consent for sharing Your information as per this Privacy Policy.
